World Class: A Story of Adversity, Transformation, and Success at NYU Langone Health offers an inside view into the remarkable turnaround of an underperforming medical center in New York City into a world class institution. Ten years ago, NYU Langone Health was losing tens of millions of dollars and ranked in the bottom third of academic medical center hospitals for quality and safety. Today, the medical center delivers world class patient care and generates a substantial surplus.

In World Class, ACCESS Health Chair and President William A. Haseltine showcases NYU Langone Health as an inspiring model for all business leaders to emulate. Using real world conditions to highlight the information science and requisite interpersonal relationships needed for business transformation, World Class provides universal lessons for policymakers and leaders in all fields.

The story of NYU Langone Health offers lessons for enterprise transformation that transcend healthcare. As Jack Welch, the former CEO and Chairman of General Electric said in his review, “This story gives management and leadership in any industry the template by which to ensure their businesses thrive and flourish, even when in the midst of the most dire circumstances.
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