ACCESS Health Calls for Patient-Centric Healthcare Financing at ISB Healthcare 4.0

Dr Reddy at ISB

On February 9th, 2024, Dr N Krishna Reddy, CEO of ACCESS Health International, took the stage at the renowned ISB Healthcare 4.0 conference held at the Indian School of Business. Joining a distinguished panel titled “Health Financing as a Lever to Drive Better Health Outcomes,” Dr. Reddy delivered a powerful message resonating with leading figures in healthcare financing and delivery.

Moderated by Professor Sarang Deo, the panel brought together diverse perspectives from Dr A V Gurava Reddy (Managing Director, KIMS – Sunshine Hospitals), Mr B C Patnaik (Member, Insurance Regulatory and Development Authority of India), and Ms Sandhya Venkateswaran (Senior Fellow, Centre for Social and Economic Progress).

Dr Reddy underscored the vital importance of incorporating quality assurance into healthcare financing frameworks. He urged both private and public insurers, including those overseeing initiatives like PMJAY, to transcend mere provider accreditation and prioritize the measurement of tangible enhancements in patient health outcomes.

Drawing upon his experiences, Dr Reddy highlighted ACCESS Health’s impactful initiatives in Uttar Pradesh. Through proactive monitoring of Patient-Reported Outcome Measures (PROMs) and clinical indicators, their data-centric approach empowers payers to enforce accountability among healthcare providers, ensuring that care delivery translates into meaningful patient benefits rather than bureaucratic processes.

In addition to stressing the significance of PROMs and clinical indicators, Dr. Reddy emphasized the importance of empowering payers. He argued that by closely monitoring quality metrics, payers can incentivize providers to deliver care that genuinely improves patient well-being. Dr Reddy’s involvement in ISB Healthcare 4.0 sparked discussions on a pivotal industry transition, shifting focus from mere accreditation to the measurement and recognition of concrete enhancements in patient health. This transformation harbors the significant potential to revolutionize healthcare delivery, guaranteeing that patients receive care that genuinely impacts their lives