Digital Solutions to Manage and Contain Disease Outbreaks

Since the outbreak of the new coronavirus at the end of 2019, Chinese citizens have united to fight against the epidemic. The United Nations, the World Health Organization (WHO) and the international community have given high praise to China’s effective measures in preventing the spread of the epidemic.

Here, the ACCESS Health China team summarizes the efforts and contributions of our alliance members who provide innovative digital solutions to the outbreak control in China. We hope the cases would give insights and lessons to our partners and related enterprises all over the world. At the same time, we sum up the experience and the lessons we learn from the shortcomings exposed in the process of epidemic prevention, and promote the application of digital health in disease control, and further improve China’s capability in responding to public health emergencies.

1. Disease prevention, treatment and management: Telemedicine

Case 1: WeDoctor

In order to minimize the risk of cross-infection and reduce the burden of first-line Health facility, WeDoctor launched the “WeDoctor Consultation and Prevention Center” on January 23 to support the prevention and control of the new coronavirus. More than 40,000 doctors in respiratory, infection, general and critical disease gathered at the platform and provided free online consultation to patients across the country. At the same time, in response to the panic caused by the virus,  the platform has also set up a psychological consultation sector. Citizens can conduct self-assessment of post-traumatic stress disorder, anxiety and depression, and can also consult online experts. on March 10th , the platform had more than 120 million visits, and provided a total of 1.599 million medical consultation services.

On March 14th, partnering with China International Exchange and Promotive Association for Medical and Health Care (CPAM), WeDoctor launched the Chinese-English bilingual WeDoctor Global Consultation and Prevention Center. This digital health platform brings together medical resources at home and abroad and provides medical consultation to more than 60 million Chinese citizens and international friends overseas.Users can access to free online health consultation (graphic, voice and other forms of service) and clinically proven epidemic prevention knowledge through the WeChat official account “WeDoctor Health”. The service is not limited to any countries and has unlimited times of uses, the purpose of the service is to help people around the world to scientifically protect themselves from and overcome the disease.

Case 2: More Health

More Health undertook the data collection of “Healthy Wuhan” mobile application led by Wuhan Health Commission. More than 10,000 copies of thermometers and oximeters were presented to Wuhan citizens free of charge through the app. Citizens only need to log in to the “Healthy Wuhan” APP, fill out relevant information to get such medical equipment.  These batches of thermometers, oximeters and other disease prevention equipment are smart devices with data transmission functions. Symptoms of COVID-19 infection are not obvious at first, the common clinical diagnosis is persistent high fever and sudden decrease in blood oxygen concentration. With data connecting smart thermometer and oximeter, residents can continuously monitor their own bodies at home and ask for online diagnosis when abnormalities are found.  By doing this, a large amount of common cold patients can be diagnosed and treated online and avoid cross-infection in hospital.

Case3: JuniperMD

In order to support the country’s relentless effort on preventing the virus, reducing the burden on hospitals and eliminating possible cross-infection during medical treatment, JuniperMD teamed up with Healthfutures partners China Primary Health Care Foundation and jointly launched a series of free live broadcasts.

During the broadcast, experts from Sino-US medical service institutions such as Columbia University Medical School, Boston Medical Center, Shanghai Jiao Tong University School of Medicine, and New York Presbyterian Hospital provided patients with remote healthcare consultation. The lectures also focused on  topics such as “How to distinguish between common flu and new coronavirus “, “Traditional Chinese and modern at home treatment techniques for common diseases”, and “psychological health maintenance during self isolation”. 

Case 4: Judong Health
Judong Health launched a 5G CT screening vehicle with Campo Imagining based on the original integrated first-aid platform. Compared with the traditional CT screen equipment, the 5G CT screen vehicle has extremely high mobility and flexibility. This vehicle is equipped with the latest 5G wireless data transmission function, which enables remote transmission of image data for remote diagnosis and serves hospitals and patients at the fastest speed.
2. Social Support
Case 1: Viewhigh Technology (Social Support: Online Donation Platform)
Based on smart supply chain technology, cloud services and big data technology, Viewhigh technology launched  “hospital emergency supply management platform”, the platform help establish rapid communication channels for hospitals, material suppliers, non-profit organizations, individuals at all levels throughout the country. Among them, Viewhigh cloud and the supply-side system has the level 3 national information security protection, which is the highest level of national certification for non-bank institutions. The platform iteratively launches information on hospital emergency supplies needs and purchase orders to over 40,000 medical material suppliers. Hundreds of medical institutions, such as Wuhan Jinyintan Hospital, Wuhan Central Hospital, Wuhan Lei Shenshan Hospital, Wuhan Children’s Hospital, and other frontline hospitals against COVID-19 have issued emergency material shortage announcements through platform, and successfully obtained emergency supplies. As of February 24, a total of 154 registered hospitals, 79 announcements have been issued, 7.1 million RMB have been traded and donated.
Case 2: Wonder Technology (Mental Health)
People, while accepting an exploration of virus related information, are easily vulnerable to depression, hopelessness, anger, fear, and other emotions. At the same time, front-line medical staffs not only face high-intensity work load and lack of rest, but also bear the anger from some patients do not cooperate. Pressure on both physical and mental health are tremendous.  Wonder Technology carried out an “emotional mask” project, where people can use mobile app capture their own voice and get a 3-minute plan that is suitable for solving current emotional problems. The application is developed base on world’s most accurate emotion perception AI model, the accuracy can reach to 88.5-95%. The project  has radiated more than 20,000 users, and will continue to grow in the future.
3. Epidemiologic study

Cooperating with Tsinghua University, More Health’s officially launched the first version of “New Coronavirus Open Knowledge Graph ” on OpenKG ( In Knowledge Graph, as one of the underlying architectures of artificial intelligence, More Health organize the knowledge of the new coronavirus in a structured and semantic way.

For the general public, the knowledge graph can provide citizen with more clear and intuitive way to understand the pathogenesis, prevention and diagnosis of the new coronavirus. For scientific researchers, they can obtain relatively complete data and information through the knowledge graph and grasp first-hand information in a timely manner.