ACCESS Health International launched a new bestseller authored by Dr. William Haseltine, Chair and President of ACCESS Health International, World Class: A Story of Adversity, Transformation, and Success at NYU Langone Health. The book tells the remarkable story of an underperforming New York City medical center that was transformed into a world class, patient centered institution that now delivers clinical excellence, produces outstanding research, and offers free education to medical students.
Ten years ago, NYU Langone Health was losing tens of millions of dollars and ranked in the bottom third of academic medical center hospitals for quality and safety. Today, the medical center delivers world class patient care and generates a substantial surplus. This past summer, it even announced that all current and new medical school students would receive full tuition scholarships. How did NYU Langone go from mediocrity to global leadership in less than a decade?
In World Class: A Story of Adversity, Transformation, and Success at NYU Langone Health (Fast Company Press; Feb. 12, 2019), Dr. William A. Haseltine—scientist, businessman, and expert in biotechnology and healthcare system development—offers an inside view into the remarkable turnaround and success of NYU Langone Health. It’s an inspiring model for all business leaders to emulate. Using real world conditions to highlight the information science and requisite interpersonal relationships needed for business transformation, World Class provides universal lessons for policy makers and leaders in all fields.
Recounts one of the best stories in medicine in the U.S. over the past 10 years.
Offers lessons for all enterprises – from retail to manufacturing to services to universities.
Explains how NYU Langone went from losing tens of millions to generating a substantial surplus.
Shows how NYU Langone became a national leader in medical education and research.
Serves as a call to action for all hospitals and medical systems to improve and strive for greatness.
Reveals “8 levers of change” for prying organizations from past behaviors to a more productive future.
Jack Welch, former Chairman and CEO of General Electric, says of World Class: “This story gives management and leadership in any industry the template by which to ensure their businesses thrive, even in the most dire circumstances.”
According to Dr William Haseltine, “The NYU Langone Health case study offers valuable lessons for transforming healthcare delivery through systems thinking, innovation in medical education, and leveraging the powers of digital health. It also demonstrates the boundless possibilities of an integrated care model and is an important example of that all healthcare leaders can learn from.”